Weekly memberships
Cancel anytime with two weeks' notice — email boxingtrapstudio@gmail.com or tell us at the desk. Your access runs to the end of the paid period, then billing stops. No exit fees, no exit interview.
Pausing
Every membership can pause up to six weeks per year, free, in blocks of one week or more. Injured with a medical certificate? Pauses extend as long as you need — we're not billing someone who can't train.
Class packs
- Unused packs are refundable within 14 days of purchase
- Partly-used packs: we refund the unused classes at the pack rate
- Expired packs aren't refundable — but we email you two weeks before expiry, every time
Personal training & fight camp
- PT sessions: 24 hours' notice to reschedule, otherwise the session is charged. Emergencies are human — talk to us
- Fight camp: refundable minus sessions already used, up to week 4. After that it's a conversation — if we can't find you a bout, we extend or refund
Events & private bookings
- Deposits (30%) are refundable with 14+ days' notice
- Inside 14 days the deposit is held, but you can move the date once for free
Australian Consumer Law
Nothing on this page reduces your rights under Australian Consumer Law. If we fail to deliver a service with due care and skill, you're entitled to a remedy — that's the law, not a favour.
How refunds are paid
Back to the original payment method within 5–10 business days of approval. Cash payments are refunded by bank transfer.
Start the process
Email boxingtrapstudio@gmail.com, call +61 3 9071 5284, or just say it at the front desk. See also the terms of service and legal page.